Who pays for the return shipping?Updated 2 months ago
We want you to be completely satisfied with your purchase! If you change your mind, you can return unworn and unused items within 30 days of receipt for a refund.
Return shipping costs:
You can easily create a return label via our returns portal. The return shipping cost is paid directly in the portal when generating the label.
Return costs and conditions depend on the country and the return period:
EU Countries
- Italy, France, Netherlands, Belgium, Luxembourg, Denmark, Poland, Slovakia, Spain, Hungary, Portugal, Finland, Slovenia, Czech Republic: €9.90
- Sweden, Ireland, Croatia: €14.90
- Cyprus, Norway, Estonia: €19.90
USA, Canada & UK
- Free returns
Australia
- Returns are at your own expense
- No return label is provided — return shipping must be arranged independently by the customer
How to return:
Email address: Enter the email address used for your order.
Order number: Enter your order number (e.g. FGXXXXX – starting with FG).
You can find all information and our returns portal here: Returns Feelgrounds.
If you have any questions regarding returns and refunds, our support team will be happy to assist you.